F.A.Q
Basics / Tech / Cancellation / Refunds
If any problems occur with the sound due to an intermittent Internet connection, weak WiFi signal, faulty computer equipment, or Skype / Zoom program issues, the interrupted lesson can be rescheduled (generally a determination is made within the first 15 minutes whether to continue or re-schedule if necessary). When it is an isolated problem the lesson or lost time will be made up without any additional cost thus you will never miss out on a lesson due to technical problems! Some recommendations to optimize audio and video quality:
- Make sure Zoom is kept updated.
- Wear headphones/headset.
- If you hear echoes in the audio it can be because the other party’s speakers are too loud and generating feedback.
- Wear headphones and the echoes should subside instantly!
- Adjust the light. Ample front lighting can mean the difference between talking to a real person and talking to a grainy ghostly silhouette.
- Minimize ambient noise. Try to create a quiet, classroom-like environment while you are having a lesson.
- Close other programs during the lesson. Overloading your Internet capacity with open programs could worsen audio and video quality.
- Use Ethernet cable instead of Wi-Fi. Ethernet will give you a much smoother, more consistent experience.
- Ensure other users of the same Internet connection are not uploading or downloading movies, music, or large files in the background.
- Disable backup software temporarily while on the call.
The lesson will be considered void if the student does not appear by 15 minutes after the scheduled start time. That specific class subsequently can not be rescheduled.
What is the methodology used?
Over 15 years of teaching languages and learning them, my methodology has evolved a lot. In the past 3 to 4 years, I have been crafting and honing my own particular teaching method based around creativity, introspection, inquiry and self-expression, becoming an experiential learning method.
The name I have given to this method is “Embodied Language Learning” because it moves away from a brain centred learning to a much more holistic way of learning a language, it slows down and let the knowledge sink in.
Do course packages expire?
Yes, but there is plenty of time to use your hours and in order to ensure a positive outcome and a good learning experience it is important to be consistent and practice in continuous blocks. Expiry times (after the commencement of the first class) a 4-hour package expires after 7 weeks, and an 8-hour package expires after 12 weeks. As you can see, a minimum of on average one hour per week is advised. However I do understand we all have private lives and unexpected situations sometimes occur, so in these cases, an extension of the expiration date can be discussed on a case-by-case basis.
Can I cancel a lesson?
Sure, but the cancelation must not be less than 24 hours in advance of the lesson! Any lessons cancelled 24 hours in advance can be rescheduled (usually within the same month). If there are technical problems, the lesson or lost time will be made up for.
Refund Policy
There are no refunds once the first lesson of a pack has been scheduled or the course materials have been sent. You can request an extension of the expiry date of your pack or request a transfer of your hours to another person (that person will be asked to attend a 30 minutes chat and the transfer can be refused).